BayMed Bridge is an independent medical concierge and healthcare coordination service headquartered in GuangDong, China.

We help international patients navigate healthcare resources in China, including hospital access facilitation, specialist consultation coordination, medical interpretation, travel-related coordination, and post-treatment support.

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BayMed Bridge
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Depending on how you interact with us, we may collect the following categories of information.

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2.1 Identity and Contact Information

This may include:

• full name;

• nationality or country of residence;

• email address;

• telephone number;

• WhatsApp contact information;

• preferred language;

• communication preferences; and

• other information you voluntarily provide.

 

2.2 Medical and Health Information

If you request healthcare coordination or case-review services, you may voluntarily provide:

• medical history;

• diagnoses or suspected diagnoses;

• symptoms;

• medical reports;

• laboratory and imaging reports;

• treatment history;

• medication information;

• pathology reports;

• photographs or other medical images;

• information concerning physical or mental health; and

• other information contained in medical records.

We treat health information as sensitive information and apply additional safeguards where required by applicable law.

 

2.3 Identification and Travel Information

Where necessary for a requested service, we may collect information such as:

• passport or identification information;

• date of birth;

• visa-related information;

• travel dates;

• accommodation information; and

• other information necessary to coordinate international travel or healthcare access.

 

2.4 Transaction Information

If you purchase Services, we may receive information relating to the transaction, such as:

• service purchased;

• payment status;

• invoice information;

• billing information; and

• limited payment-related information provided by the applicable payment provider.

Where payments are processed by a third-party payment provider, we may not receive or store your full payment-card information.

 

2.5 Website and Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location derived from IP address;

• pages visited;

• referring pages;

• interaction data;

• date and time of access; and

• information collected through cookies or similar technologies.

We may collect information:

• directly from you through website forms;

• when you upload documents;

• through email, telephone, WhatsApp, or other communications;

• when you request or purchase Services;

• from healthcare providers or other authorized third parties where necessary to provide requested Services;

• through website analytics and similar technologies; or

• from publicly available sources where appropriate and lawful.

We may use personal information to:

• respond to inquiries;

• conduct preliminary case reviews;

• understand your healthcare-navigation needs;

• prepare or coordinate case summaries;

• identify and present potentially relevant healthcare resources;

• coordinate communication with hospitals and healthcare professionals;

• arrange specialist consultations;

• provide medical interpretation or language assistance;

• coordinate appointments;

• assist with visa-related documentation;

• coordinate accommodation, transportation, and other logistics;

• provide post-treatment coordination and follow-up;

• process payments and maintain financial records;

• communicate with you about requested Services;

• maintain and improve our website;

• protect the security of our systems;

• detect and prevent fraud, abuse, or unauthorized activity;

• comply with applicable legal obligations; and

• establish, exercise, or defend legal claims.

We will not use your medical information for unrelated purposes merely because you have provided it to us.

Where applicable law requires a legal basis for processing personal information, we may rely on one or more of the following:

• your consent;

• performance of a contract or steps taken at your request before entering into a contract;

• compliance with a legal obligation;

• protection of vital interests;

• our legitimate interests, where permitted by law and appropriately balanced against your rights; and

• other lawful grounds recognized by applicable law.

For sensitive or health-related information, we will rely on an appropriate additional legal condition where required by applicable law, which may include your explicit consent or another legally recognized condition.

Where we rely on consent, you may withdraw your consent subject to applicable law.

Withdrawal of consent will not affect processing that occurred before withdrawal or processing that we are otherwise legally permitted or required to perform.

Where a requested service depends on information that you choose not to provide, we may be unable to provide that service.